Manage
Strategy and day-to-day IT
Technology planning and leadership, plus your computers, users and Microsoft 365, kept updated, documented and supported.
Locally owned in Vancouver, WA. Working nationwide.
Managed IT services for small businesses, anywhere in the U.S.
The attention of a local IT shop, without the zip code limit. You get a direct line to the people who actually manage your computers, Microsoft 365, security, phones and network, and the strategy that ties it all together. No call center. No ticket black hole.
Free 30-minute call. No pressure, no sales script.
Direct line to your engineer
Call or email the person who knows your systems.
Remote support nationwide
Most issues are fixed remotely, wherever you are.
Real people, quick replies
Requests go to someone who knows your setup, not a queue.
No long-term lock-in
Month-to-month. We earn your business every month.
Sound familiar?
Most businesses call us after one of these.
Your IT provider takes days to call back, and it's someone new every time.
Your "IT guy" moved on, and nobody knows the admin passwords.
A phishing email almost got someone. Or maybe it did.
You're paying for Microsoft licenses and software nobody's sure you use.
The Wi-Fi drops every time the conference room fills up.
Your phones, network and computers are three vendors blaming each other.
None of that is a technology problem.
It's an ownership problem.
When one team is responsible for everything, things stop falling through the cracks.
Services
From the cloud down to the cable.
Most MSPs stop at the screen. We also handle the phones, the network gear and the wiring behind the wall, so there's one number to call for all of it.
Protect
Security you don't have to think about
Layered protection for your people, devices and data, with backups ready when something goes wrong.
Connect
Phones, network and wiring
The physical side of your office, designed, installed and supported by the same team.
Why Matter of Technology
Boutique attention. Nationwide reach.
We're a boutique firm out of Vancouver, Washington. That's on purpose. It means you're never just an account number, and the people you talk to are the people doing the work.
Modern tools let us manage an office in Phoenix as closely as one down the street. When something needs hands on site, we take on projects nationwide.
| Topic | Typical big MSP | Matter of Technology |
|---|---|---|
| Who picks up | A dispatcher and a ticket number | The engineer who knows your setup |
| What's covered | Computers and software only | Computers, phones, network and cabling |
| Contract | Multi-year commitment | Month-to-month |
| Pricing | Tiers, add-ons and surprises | Simple per-user pricing |
| Your documentation | Theirs, locked away | Yours, always accessible |
- 01 · ASSESS
A free assessment of every account, device and system, with a plain-English report of what's at risk.
- 02 · STABILIZE
We fix the urgent stuff first: backups, MFA, patching, and anything that's one bad day from failing.
- 03 · MANAGE
Ongoing monitoring, maintenance and support, all documented so nothing lives only in someone's head.
- 04 · PLAN
Regular check-ins and a technology roadmap, so upgrades get budgeted instead of becoming emergencies.
Our Work
Real projects, explained plainly.
Client names are kept private. The problems, and how we solved them, are real. See all projects
Taking back control of Microsoft 365 and automating every new device
- The problem
- The company didn't have clean control of its own Microsoft 365 tenant. Admin access was scattered, security settings were inconsistent, and every new computer took hours of hands-on setup before an employee could use it.
- What we did
- We took full, documented ownership of the tenant, cleaned up admin roles and licensing, and rolled out Intune with Windows Autopilot. Security policies, encryption and company apps now install automatically the first time someone signs in.
- The result
- The business owns its accounts and data outright. New laptops ship straight to employees and are ready to work at first sign-in, and every device is encrypted, managed and can be locked or wiped remotely if it's lost.
Rebuilding an office network from the cable up
- The problem
- The office had grown around a tangle of old cabling, unlabeled patch cords and consumer-grade gear. Wi-Fi dropped in meeting rooms, nobody could trace a cable to its jack, and guests shared the same network as company systems.
- What we did
- We ran and terminated new structured cabling, built out a clean network rack with patch panels and cable management, installed business-grade switching, firewall and ceiling-mounted access points, and separated staff, guest, phone and camera traffic onto their own networks.
- The result
- Reliable Wi-Fi in every room, a rack anyone can read at a glance, every jack tested and labeled, and full documentation the client keeps. Guest devices can no longer see business systems.
Moving internal business systems off an aging server, with zero downtime
- The problem
- Internal corporate systems were running on an end-of-life Ubuntu server with an unmaintained control panel. It was exposed to the internet, overdue for updates, and one bad patch away from going dark.
- What we did
- We migrated everything to a right-sized cloud environment in its own isolated account, moved DNS under centralized management, and took the server off the open internet entirely using a secure tunnel instead of open ports.
- The result
- The end-of-life server was retired without any downtime. No inbound ports are exposed to the internet, systems are patched and backed up on a schedule, and the client has a documented environment they fully own.
About
Boutique by design.
- Founder
- Matthew Matter
- Experience
- 30+ years in IT
- Headquarters
- Vancouver, WA
- Background
- IT, low voltage & AV
We act as your technology leadership: planning what's next, managing vendors and budgets, securing what you have, and keeping the day-to-day running smoothly. You get the strategic guidance of a CTO without adding one to your payroll.
Matter of Technology started with networks. Our founder was still in grade school when Token Ring was being rolled out, and by the time Novell arrived, he was getting pulled out of class to keep the school's network running. After graduating, he spent years building computers and networks for local businesses and became the person they called when technology had to work. Three decades later, that same hands-on approach shapes how we work with every client.
What we've never wanted to be is a big IT company that turns customers into ticket numbers. We keep our client list focused on purpose, so you work with people who know your business, pick up when you call, and solve the real problems in front of you. That's what boutique IT means to us.
More about usResources
Free guides for the things you do every day.
Article · Managed IT
How much does managed IT cost? A plain-English guide to per-user pricing
How managed IT pricing works for small businesses, what drives the per-user cost up or down, and what to look for in a quote.
How-To · Microsoft 365
How to add a shared mailbox in Outlook
Get info@ or billing@ showing up in Outlook on the web, Windows and your phone.
How-To · Security
How to move Microsoft Authenticator to a new phone
Switch phones without getting locked out of your work account.
FAQ
Straight answers.
Don't see your question? Call us. You'll talk to a person, not a phone tree.
Do you work with businesses outside Washington?
Yes. We support clients across the U.S. Nearly everything we do, from monitoring and patching to Microsoft 365 and help desk, happens remotely. For on-site work, we cover the Portland/Vancouver area day to day and take on projects nationwide.
How much does managed IT cost?
Plans are priced per user, per month. After a free assessment you'll get a flat quote with everything spelled out. Projects and cabling work are quoted separately.
Do I have to sign a long-term contract?
No. Managed plans are month-to-month. If we're not delivering, you shouldn't be stuck with us.
How does switching from our current IT provider work?
We handle the handoff. We collect admin access, document everything we find, and coordinate with your old provider so there's no gap in coverage.
We already have an IT person. Can you still help?
Definitely. We can back up your in-house person with tools, security and after-hours coverage, or take on specific areas like Microsoft 365 or the network.
What happens when something breaks?
Call, email, or submit a request through the client portal. Either way you reach someone who already knows your systems. Requests get logged so there's a record, but you never have to fight a queue to get help.
Already a client?
Check request status, view invoices and pay online in the client portal, or just give us a call.
Let's take a look under the hood.
Book a free IT assessment. We'll review your setup, point out the risks, and tell you honestly whether we're the right fit.
- Free, with no obligation
- A written summary you keep either way
- We reply within one business day
Or send us a note with the form, or call (844) 628-8371